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» Order Cancelation

Order Cancellation
Once you have signed in, click on the “My Orders” button via the “My Account” section, which is placed in the upper-right corner of each page. You can cancel your order if your order status says “Order Waiting For Approval”.
If you place your order without an account with us, you can follow your order by clicking on the “Order Tracking” link, which is placed on the upper-right corner of each page.

» Address Change

Address Change
After you’ve signed into your account, click the “My Orders” link from the “My Account” section, which is placed in the upper right corner of each page. You can change your address details for an order which has the “Order Waiting For Approval”, “Waiting for Payment”, “Confirmed” or “Preparing”status.

» Request An Invoice

Request an Invoice
Log into the "My Account" section of our site and click the "My Orders" link. Once you've opened your order detail page, simply click on the order that you'd like an invoice for.
In the upper right corner of the detail page, you can view your order invoice as a PDF and print it out.

» Order Tracking

Order Tracking
After signing in, click on the “My Orders” button from “My Account” part which is placed in the upper right corner of the screen. Then go to the details of your related order and by clicking on the “Order Tracking” link you can get information about your order’s location.
If you’ve ordered without signing up, you can get information about your delivery status by clicking on the “Order Tracking” link, which is also placed in the upper right corner of each page.

» Paying By Credit Card

Paying By Credit Card
After selecting the products that you wish to purchase, you’ll need to select the “Pay By Credit Card” option on the payment screen. Once you submit your credit card information, we will securely communicate this information to your bank and receive authorization for payment. The payment made by the credit card is immediately confirmed and orders are processed instantly.

» Payment Options

Credit and Debit cards, and Cash on delivery
For Romania
You can opt for payment in 2 or 3 installments with the following credit cards:
ALPHA BANK
STAR CARD- BT
CREDIT EUROPE BANK (ADVANTAGE CARD)
BONUS CARD - GARANTI BANK
BRD- for transactions of at least 200 lei.
You can purchase our products using the gift and social cards issued by EDENRED, PLUXEE and UP Romania.

» Orders That Could Not Be Delivered

Orders That Could Not be Delivered
Orders that cannot be delivered more than once due to inaccurate or missing address information and/or inability to find the recipient at the address provided will automatically be returned to LC Waikiki .

Orders which are returned to LC Waikiki in this manner cannot be delivered again.

» Order Tracking

After your order is confirmed, you can view your orders via the "my account" link, have information about their status, and track the cargo after it has been shipped.

» Standard Delivery Time

Standard Delivery Time

Countries	Cargo Price	Limit Cargo Free	Delivery period
Romania	10.90 RON	100 RON	2-5 business days
Romania- EASYBOX	8.90 RON	100 RON	2-5 business days
Bulgaria	4.99 BGN	50 BGN	2-5 business days
Bulgaria-Econt Offices	3.99 BGN	50 BGN	2-5 business days
Germany	5.99 EUR	80 EUR	2-5 business days
France	5.99 EUR	80 EUR	2-5 business days
Italy	5.99 EUR	80 EUR	2-5 business days
Greece	4.99 EUR	50 EUR	2-6 business days

In exceptional cases or busy periods we will make efforts to deliver the order not later than 30 days.

LCW usually respects the delivery schedule, although cannot guarantee punctuality.

» Shipping Fees

Standard shipping cost is 4.90 BGN/2.55 EUR. The minimum order requirement for free shipping is 50 BGN/25.55 EUR.

The shipping fee for Econt Offices in Bulgaria is 3.99 BGN/2.04 BGN. The minimum order requirement for free shipping is 50 BGN/25.55 EUR.

For any cash-on-delivery order, a fee of 3 BGN/1.53 EUR applies in addition to the shipping fee, even if there are Free Shipping campaigns. This additional shipping fee is non-refundable.
For any order for which payment is made by card, no additional fee is applied to the standard shipping cost.

» Refund Process

Refund Process
Once products reach our warehouse in Romania they are examined. For suitable products that are accepted, you’ll be reimbursed according to your payment method: for card payments the amount will be reimbursed in your bank account associated with your card; for cash on delivery orders return, you will be contacted for providing your IBAN bank account in which you will be reimbursed. When your refund is completed, you’ll receive a confirmation email from us.

» Refund Period

Refund Period
Although it varies from bank to bank, the average refund period is 14 days.

» How can I exchange a product?

How can I exchange a product?
Products cannot be exchanged neither trought the online or offline stores.

» How do I make a return?

How do I make a return?

Products that were purchased online from www.lcwaikiki.bg can be returned within 30 days from the date of delivery of the order. Keep in mind that you must send your product(s) with the courier which makes you the delivery

In Bulgaria, starting with the date of 1.08.2023, a return fee of 5.99 BGN/3.06 EUR will be applied for orders whose method is Home Delivery.

You can make the return depending on the chosen delivery method.

- if you chose Econt offices as the delivery method, you can only make the return at Econt Office.

- if you chose the delivery method - home delivery - you can request the return only by calling the courier at your address

Return Process

1. To request the Return it is necessary to log in to your LCWaikiki customer account. If you have opted for Payment on Delivery, it is necessary to enter your bank account details in order to be reimbursed for the value of the return.

2. The return request must be completed from your account opened on our website.

3. After you create the return request, the courier will contact you in the next 48 hours about picking up the package.

For Locker;

• After we register your return request, you will receive by email and SMS the PIN and QR codes with which to unlock the Econtomat locker when returning the order.
• You will have 14 days from the date of the return request to return the product/s to the Econtomat lockers, the condition is that you do not exceed the 30 return days.
• Please make sure that the returned product/s fit into one of the drawers. Their dimensions are:
• small – 61 cm x 44 cm x 8 cm from 1 kg to 4,99 kg
• medium – 61 cm x 44 cm x 18 cm
• big – 61 cm x 44 cm x 37cm.
The weight limit is 30,5 kg.

For Office;
• You will have 14 days from the date of the return request to return the product/s to the you received Econt office, the condition is that you do not exceed the 30 return days.

» Maintenance Recommendations According To Product Type

Maintenance Recommendations According to Product Type

Maintenance recommendations according to product type:
* Keep your clothes/products away from heat and fire. Natural or synthetic products, due to their features, are easily flammable or liquefiable.
Outerwear:
* For cleaning wax-covered cotton products, clean stains with a cold, moist sponge and let it dry. Do not apply dry cleaning or chemical detergents. You can apply stain-repellent solutions to the parts which frequently get dirty but be sure that those solutions do not harm the product and/or other products.
* Due to their sewing, design and performance characteristics, care and maintenance for all outerwear should be performed according to the instructions printed on your product’s care label. Otherwise, your product may become deformed.
Denim:
* Denim products are coloured with indigo colour. Due to the natural features of indigo, their colour may fade due to washing and usage. Denim products may also rub off on other products which are exposed to rubbing during usage (such as underwear) and to other light-coloured products which are washed together.
* Wash denim products separately or with similarly-coloured products to avoid this, and be sure to wash them inside out.
Swimwear:
* Swimwear (such as swimsuits, bikinis or swim shorts) may wither due to sun creams/sunscreen, tanning oils, or chlorinated water. For this reason, rinse them with cold water right after usage and dry away from direct sunlight.
Products That Should Not be Ironed:
* Tightly twist the products (typically made of crinkle fabric) and knot them when they are damp after washing. When they are dried out, untie the knot and twist and hang them up. Do not iron these products.
* Be especially sure not iron your pleated products.
Woolen Products:
* If the care label indicates that your products can be washed in the washing machine, please wash them gently using a very light process.
* Wash your other woolen clothes gently by hand in cool water, without rubbing, and rinse them out. Never dry them in a centrifugal drying machine.
* Washing with a high temperature or drying in a centrifugal machine will cause woolen products to shrink.
* Due to rubbing during usage, their fabric structure, and flakes on their surfaces, woolen clothes may begin to show pillage over time.
* Iron your woolen clothes with temperatures as low as possible. Be sure not to iron them above the temperatures given in the instructions on the care labels.
Knitwear Products:
* Wash your knitwear at a low temperature and make sure that the ironing does not exceed one or two iron marks according to the kind of the product. Be sure to follow the recommendations on care labels.
* Due to their fabric structures, when they are hung to dry, knitwear may be deformed or stretched in size. Thus, be sure to lay and dry them according to the type of item.
Synthetic Products:
* Products made of synthetic fabric are very sensitive to temperature. They should be washed in cool water and ironed with low heat, without steam.
* Because of the structure of their fabric, they are easily flammable. For this reason, do not dry them near heaters such as stoves or radiators.

» Care Instructions For Shoes

Care Instructions For Shoes

WHAT TO CONSIDER WHEN BUYING SHOES

● Shoes should not be used except for their purpose of production.

● (e.g. Do not play ball with walking shoes.)

● Properly fitting sizes should be purchased.

● Both pair of shoes should be tried on when buying.

● Due to anatomic structure of foot, it is normal that wrinkles are seen on leather and patent products. PU leather and canvas shoes may stretch depending on the shape of foot.

CARE INSTRUCTIONS AND RECOMMENDATIONS

● In order to have long lasting shoes and to keep feet healthy,iIt is recommended to wear them every other day at most.

● To reduce and prevent deformation, shoes be taken off by loosening the laces; and shoes without laces should be worn with the help of a shoehorn.

● Shoes worn without socks might smell and their lining might get torn. Shoes should be worn with socks in order to reduce and prevent such problems.

● Only the products with waterproof label has this speciality.

● Wet shoes should be cleaned in accordance with the care instructions.

● Shoes sould not be left wet and muddy. They should be dried at room temperature.

● They should not be dried directly in the sun or next to a heater.

● Shoes should not be washed in washing machine or by hand under any circumstances. They should be cleaned with a damp cloth.

● Shoes should not be exposed to seawater.

● Some cleaners and polishing agents might cause fading or running colors.

» About sunglasses

Our sunglasses are manufactured with not only chemical tests such as azo, phthalate, nickel and cadmium, but also with the lens (glass) approval of the Ministry of Health.
Products have a UV 400 filter protection feature.
As acrylic lenses damage eyes, we use polycarbonate materials for glasses instead of acrylics.
Our products comply with CE certificate standards.
Indicated individually on each pair of sunglasses, our products are mostly in Filter Category 3.
Filter type and category are included in the warranty on the product as follows:

Filter Category	Feature	Range of Light Transparence	Usage
0	Transparent or light-toned	80 - 100	Decorative
1	Light-toned	43 - 80	Low Level Sunlight
2	Normal-toned	18 - 43	Mid Level Sunlight
3	Dark-toned	8 - 18	High Level Sunlight
4	Very dark-toned	3 - 8	Strong Level Sunlight

Products are sent with warranty, user manual and glasses case.

» Washing Recommendations To Make Your Clothes Last Longer

Washing Recommendations to Make Your Clothes Last Longer

If you want the clothes you purchased to remain intact long-term, you need to be sure to adhere to the correct washing habits.

How should you wash your clothes?

1. Use separate detergents for white and coloured loads: You should wash your clothes with the recommended detergent according to their colours. If you use the detergent recommended for whites for your coloured clothes, the colour of your clothes will fade over time.

2. Use the recommended amount of detergent: Using more detergent than what is recommended on the label does not ensure better hygiene for your clothes.

3. Follow the recommended washing temperature listed on the product’s care label: If you wash your clothes according to the washing temperatures indicated on products’ care labels, you can avoid damage such as fading, wearing out or shrinking.

4. Choose the correct wash cycle: If you choose the appropriate wash cycle according to the fabric type and soil level of the clothes to be washed, your clothes will remain intact for longer periods of time.

5. Put your clothes into the washing machine inside out: Reversing your clothes before putting them into the washing machine prevents abrasions due to friction.

6. Adhere to the load capacity of your washing machine: When you load the recommended amount of clothes into the washing machine, your washing machine will perform better and your clothes will be washed at the correct, desired level of cleanliness.

7. Dry your clothes properly: By drying your clothes precisely according to your clothes’ care labels, you can ensure that the colour and shape of your clothes will remain intact for a long time.

REMEMBER THAT:

1. The quantities recommended on the package should be followed when using detergents. Detergents are toxic materials and using excess quantities of detergent will detrimentally affect and cause harm to the environment.

2. For Standard washing, temperatures between 30ºC to 40ºC will be sufficient. Higher temperature means higher consumption of electricity and thus greater waste.

» General Maintenance Warnings

General Maintenance Warnings

Product Care
It has become our obligation in today’s world to take care of our garments using as minimal water and energy as possible. Excessive use of detergents, softeners and chemicals used in the care of garments and products do not only damage our garments, they also pollute and degrade our natural resources.
Therefore, we should work together in protecting our clothes, environment and future by applying correct care for our garments and products.
Each of our products you purchased, either online or in-store, comes with a “Care Label”. Please make sure that you follow the instructions provided on the care label for the maintenance of your products.
Care instructions can vary in order to account for the differences in the fabric components (such as fiber type) as well as whether or not your product includes extra design/esthetics/performance features. Care labels include extra instructions to account for these differences, which should be followed properly.

Product Maintenance Instructions & Guidelines
Step 1, Washing:
● Be sure to wash your clothing according to the correct guidelines on the product’s care label.
● Incorrectly washing or over-washing your products can cause harm both to our products and the environment.
● Before your products are washed, they should be classified according to their product features.
● This classification should be according to their sensitivity:
● Those which are to be hand-washed
● Those which are to be washed in the washing machine in Delicates cycle and
● Those which are to be washed normally in the washing machine.
Delicate fabrics such as wool or silk products or products with printings, embroidery and handwork should not be washed together with normal cotton products.
You should also separate products according to colour, particularly into three categories:
● Whites
● Darks
● Bright colours
Remember that products with different features or colours can potentially stain or deform each other.
● When washing products, the appropriate amount of detergent should be used. Contrary to the common belief, too much detergent can actually wear out our clothes, rather than making them cleaner.
● Choosing detergent is the most important part of washing. It is recommended to choose different detergents for white and coloured clothes. As detergents for white products contain bleaching agents, this can cause coloured products to fade.
● When washing coloured clothes, it is recommended to use colormatic detergent.
● For intensified detergents, close attention should be paid. Excessive usage of intensified detergents may cause clothes to wither or wear out in a very short time.
● Don’t forget that products have washing-lives, depending on usage. For this reason, products should not be washed if they are not very dirty. Aeration and brushing applications may replace washing.
● When washing, washing machines should not be filled with an excessive amount of products, because products will not be thoroughly washed. On the other hand, the machines should not be operated with too few products. Washing with just a few products is incredibly wasteful, unnecessary and harmful to our environment.
● Washing temperatures should be as described on products’ care labels. Contrary to common belief, products can be cleaned sufficiently even with low temperatures.
● Do not forget that washing with high temperatures may cause products to shrink, wither, or get stretched out.
● Washing durations should be chosen according to the recommendation on the care label, ideally for the shortest session possible, to reduce waste. Washing duration is just as important as the detergent and temperature.
● Wash your products inside out.
● Be sure that your products are well rinsed, because soap powder or detergent residues on clothes may cause partial fading.
● Right after the washing procedure has been completed, the clothes should be taken out of the machine and be dried according to the recommended method.
● It should not be forgotten that clothes left in the machine for a long time can stain each other.
● Since water hardness causes improper washing of clothes and can potentially turn your products grey, be sure that the water used is good quality and not hard water. The recommended water hardness should not exceed the German hardness unit 3 dH.
● Particularly when washing coloured clothes, pay special attention to not use bleaching agents. LC Waikiki recommends to never use bleaching agents, even in white clothes. This is because using bleaching agents shortens the physical life of clothes and causes harm to the environment.
● When it is recommended to hand-wash your products, please wash them with lukewarm or cold water.
● Before you hand-wash your products, be sure that the soap or detergent is well-dissolved in water. Soap or detergent residues can remain on products after washing, which can cause your clothes to wither.
● If your product has buttons/zippers/etc., close them all the way up before washing.
● Before washing your products, take removable accessories off.
● Be sure to separate and wash your products according to colour as much as possible. Due to misuse and an improper washing process, clothes which are not washed together with similar colours may look distorted over time.
● If your product has several parts with different colours that can be separated, be sure to wash the separate parts of your products with similar colours, to avoid damage.
● Be sure to wash lint-free products separately from others to avoid damage.
Step 2, Drying:
● Dry your clothes according to the recommendations in the care and maintenance instructions.
● Do not dry your clothes under direct sunlight. Direct and long sunlight exposure may cause your clothes to wither.
● Do not dry your products on radiators or heaters because this may cause deformations of the product.
● Dry your woolen or partially-woolen knitwear by forming them by hand, laying them on a flat surface and under room temperature. If you hang them to dry, this may cause deformation.
Step 3, Ironing:
● Before you begin ironing your products, classify them according to the temperature levels written on care labels and begin with the products which are to be ironed with lower heat.
● For optimal ironing, it’s best to iron your products when they are slightly damp. Remember that slightly damp ironing ensures clothes will not burn or get ruined.
● Be sure to iron your products inside-out.
● Be especially careful to iron the areas with printings, embroidery and handwork gently and inside out.
● Try not to iron the zipper on products that have a zipper.
● Do no iron the plastic labels on your clothes.
Dry Cleaning:
● Because chemicals used during dry cleaning process can be harmful to our environment, LC Waikiki aims to ensure that the majority of our products can be washed at home and do not need to be dry cleaned.
● Because of this, the only products that we recommend to be dry cleaned are products which are too sensitive to wash at home (products with padding, stiff cloth or very sensitive handwork).
● Only if your product’s care label recommends you to dry clean, you may have your products dry cleaned.

» How can I delete my LC Waikiki account?

You can delete your account on our website under My Account > Personal Information > Delete My Account.

If you use our mobile app, go to the same section and enter your password to confirm deletion.

Please note:

Deleted accounts cannot be reactivated.

Any coupons linked to your account will be lost.

We value having you with us and hope you decide to stay!

» New account

New account
Click on the “Register” link in the upper-right corner of the screen on each page. After entering your email address and your password on the next page, enter your current mobile number. Your account subscription will be completed once you have entered the code which has been sent to your mobile phone. In order for us to get to know you better and notify you about our special promotions, you can fill out your detailed account information on the profile page.

» Update account information

Update account information
Click the “Sign In” link in the upper-right corner of the screen. After signing into your account, click on the “My Profile” link. On the “Edit Profile” page, you can make any changes you need to your personal information.

» Forgot my password

Forgot my password
Click the “Sign In” link in the upper-right corner of the screen. After clicking on the “Forgot My Password” link from the “Sign In” page, enter your email address (the same email address that you entered to create your account), and click “Submit”. You will then receive an email informing you how to create your new password.

Customer Service
LC WAIKIKI RETAIL RO SRL

Address: Bdul Timisoara Nr.26Z, 11th Floor Bucuresti, Sect. 6, 061331 Romania
Нашият кол център работи от понеделник до петък между 09:00-14:00 часа, с изключение на официалните празници.
E-mail: bulgaria@lcwaikiki.info
Tel: 082 299 644

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