How do I make a return?

Products that were purchased online from www.lcwaikiki.bg can be returned within 30 days from the date of delivery of the order.  Keep in mind that you must send your product(s) with the courier which makes you the delivery

In Bulgaria, starting with the date of 1.08.2023, a return fee of 5.99 BGN/3.06 EUR will be applied for orders whose method is Home Delivery. 

You can make the return depending on the chosen delivery method.

- if you chose Econt offices as the delivery method, you can only make the return at Econt Office.

- if you chose the delivery method - home delivery - you can request the return only by calling the courier at your address

1. To request the Return it is necessary to log in to your LCWaikiki customer account. If you have opted for Payment on Delivery, it is necessary to enter your bank account details in order to be reimbursed for the value of the return.

2. The return request must be completed from your account opened on our website.

3. After you create the return request, the courier will contact you in the next 48 hours about picking up the package.

For Locker;

• After we register your return request, you will receive by email and SMS the PIN and QR codes with which to unlock the Econtomat locker when returning the order.
• You will have 14 days from the date of the return request to return the product/s to the Econtomat lockers, the condition is that you do not exceed the 30 return days.
• Please make sure that the returned product/s fit into one of the drawers. Their dimensions are:
• small – 61 cm x 44 cm x 8 cm from 1 kg to 4,99 kg
• medium – 61 cm x 44 cm x 18 cm
• big – 61 cm x 44 cm x 37cm.
The weight limit is 30,5 kg.
 
For Office;
• You will have 14 days from the date of the return request to return the product/s to the you received Econt office, the condition is that you do not exceed the 30 return days.